RETURNS

Our team is always working hard to ensure your return is processed as soon as possible. Please allow 4 - 7 business days to process. We appreciate your patience and understanding.

Online orders cannot be returned in-store.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back easy. If you wish to return any item other than evening dresses, please contact us and we'll send a courier immediately. Make sure you request your returns back to us within 25 days of receipt.

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer returns/refunds for item/s (except Evening Dresses) returned to us within 25 days from the date of purchase, this resolution applies if;

The item does not fit you.

The quality doesn't match the description, or you have simply changed your mind.

Please be advised that for us to accept your return, the item/s should pass the quality control done via the returns team, provided that:

The item is unworn and in original condition with all the tags still attached

The item has absolutely no marks or stains (including makeup and spray tan)

The item is returned to us within 25 days from delivery date

The item does not have any odor (including deodorant, perfume, body odor or washing powder)

A receipt is available

la blanca has the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer with an explanation and any shipping costs involved will not be covered by La blanca.

Evening Dresses are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Payments will be credited back to the original purchaser's credit card. Returns for refund are processed within 4-7 working days of receiving the item.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

Items that are tailored or required alteration aren’t eligible for return or exchange

EXCHANGES

The same rules for returns are applied to exchanges. If you wish to exchange any of the items (except Evening Dresses) please send the piece attached with the return/exchange form filled with the reason and items required to change, you can also send us an email with your inquiry to further ease the process.

Online orders cannot be exchanged in-store

Items that are tailored or required alteration aren’t eligible for return or exchange

ITEMS ON SALE

Items on sale can be returned or exchanged with the same receipt amount or higher as long as they meet our quality control conditions mentioned in the returns section.

RETURN PROCESS

To return your product please contact us and we will send a courier immediately. Fill out the return form attached with your order or email us with the reason, and items returned.

Payments will be credited back to the original purchaser's credit card. Returns for refund are processed within 4-7 working days of receiving the item.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

QUALITY GUARANTEE

We work tirelessly to guarantee the finest quality and service. If you don’t have the best experience, we are always here for you. Contact us through Email, WhatsApp, or our contact form. We will make sure to help you and pamper you along the way.

All of our items are unique designs that are professionally and ethically manufactured.